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FREQUENT QUESTIONS
how can we help you?
ARE THERE PHYSICAL RESILIENT STAR STORES?
At the moment we only have an online store.
ARE THE GARMENTS DESIGNED SO THAT THEY CAN BE USED BY MEN AND WOMEN?
We have garments specifically designed for women and men, apart from unisex garments.
HOW CAN I KNOW WHICH SIZE WILL IT FIT ME?
All our products in the resilientstarshop.com store include a "Size Guide" in which ranges of measurements are detailed so that you can select the size that best suits you. Or you can also write to us at resilientbrandinfo@gmail.com requesting the size guide of the product you want and we will send it to you immediately.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We have two forms of payment that can be through credit or debit card and through PayPal.
IS MY PAYMENT SECURE ON THE RESILIENT STAR PLATFORM?
We use one of the safest platforms that will give you peace of mind in every transaction.
IS IT NECESSARY TO CREATE AN ACCOUNT AS A CUSTOMER TO MAKE MY PURCHASE?
To make your purchase you do not need to have a customer account with us.
HOW DO I CONTACT THE RESILIENT STAR TEAM?
You can contact us to make an inquiry or request help at resilientbrandinfo@gmail.com
DO YOU HAVE CHANGES AND RETURNS?
At the moment we do not handle changes or returns.
HOW DOES SHIPPING WORK?
An order number is created at the time the customer makes a payment. The order is processed by Resilient Star's internal team. Once the order is approved, it will be shipped by the appropriate parcel carrier.
HOW DO I KNOW MY ORDER IS ALREADY ON THE WAY?
You will receive a confirmation via email, we will include a tracking guide so you know more precisely when to expect your products.
DO YOU HAVE EXPRESS SHIPPING OPTION?
No, at the moment we only handle standard shipping.
DO YOU HAVE FREE SHIPPING?
At the moment we do not have free shipping.
DO YOU HAVE INTERNATIONAL SHIPPING?
Yes, we ship worldwide. International shipments may be subject to import taxes, duties and/or customs fees.
These fees are the sole responsibility of the buyer. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred by Resilient Star.
These rates are specific to the destination country. Therefore, we do not know what the amount will be. The shipping and handling charge applied by Resilient Star at the time of purchase does NOT cover any duties, taxes or charges. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs fees or charges will be charged to you. Sometimes your country's customs office will require additional information in order to clear your shipment for delivery.
IN INTERNATIONAL SHIPPING IS THERE A MINIMUM PURCHASE FOR FREE SHIPPING?
Yes, we do free shipping from $150.